Last Updated: September 10th, 2018
At Syra Suites Syros, we are committed to protecting and respecting your privacy. Please read this policy as it contains important information about how we use personal data that we collect from you or that you provide to us.
When this policy mentions “booking system,” “booking engine,” “website,” “services,” it refers to all pages and functions under the website of Syra Suites Syros: https://syrasuites.reserve-online.net/ unless specified otherwise.
When this policy mentions “we”, “us”, or “our”, “data controller”, it refers to “Ergozed Development SA”, which is the owner, operator and administrator of Syra Suites Syros, a company with registered offices at Solonos 54 str., Athens, Greece (hereinafter also referred as “Company”).
The Company operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information and our processor is not permitted to process your data in any other way or for any other purpose. We are:
ERGOZED DEVELOPMENT SA,
Solonos 54 str.,
Your data may be provided to our partners and 3d parties who provide us with certain services (“data processors” or “processors“). Our processors are third party companies, which provide us with IT services (webhosting, email services, digital marketing services) and booking systems. We ensure you that we have explicitly asked for the maximum safeness and confidentiality for your data from our partners and third parties and that our data processors may only collect and process your personal data in accordance with our instructions. Further transfer from them to others is strictly prohibited.
Obligatory nature of providing the data
The data requested from the booking engine of the Website are, in general, mandatory (unless specified otherwise in the required field) to complete a booking. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the booking. When you contact us via the Contact Form of the Website we also process any data provided by you, e.g. your email address and your message. If you do not to provide us with these data, you will not be able to send the Contact Form to us.
Personal data we collect and process
This will include:
We grant permission to our data processors:
Third-party data (e.g. book for a friend)
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
Use of Services by Minors
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services. In case we find out that a User is a minor, we reserve the right to delete all related Personal Data and to not provide our Services to such User.
Purpose of processing personal data
Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:
The criteria used to determine our retention periods include:
Withdrawal of consent
Likewise, in the event that you withdraw your consent, this will not affect the legality of the processing carried out previously.
To revoke such consent, the User may contact us at firstname.lastname@example.org or using our contact form.
We will use and disclose Personal Data as we believe to be necessary or appropriate:
In any case, we disclose Personal Data only to our partners and suppliers, who need to have access to such data in order to provide us with their services and who are bound by appropriate confidentiality clauses.
International transfers of personal data
We do not transfer Personal Data to any country outside the European Union.
Cookies are little text files which are sent to your browser and are saved on the hard drive of your device when you visit our Website. Cookies do not contain in any case personal information or information that could allow anyone to contact the Website visitor per e-mail, telephone etc. Using cookies makes it easier for the Website to memorize information about your visit by collecting useful information about your search preferences. In this way your experience will be improved the next time you visit our Website. Moreover, cookies help the Company to check the Website’s performance and traffic and to improve its content and presentation, according to visitors’ preferences. Some or all of the cookies described below may be stored on your browser. You can view and manage cookies in your browser (athough some mobile browsers may not offer this option).
Of the different types of cookies, the Website uses the following:
The technically necessary cookies are essential for the proper operation of the Website, allow you to browse and use its functions. These cookies do not recognize your individual identity. Without these cookies, we cannot provide our Website with effective functionality.
We use google cookies in order to categorize our visitors and to collect statistical information on the Website’s traffic. These cookies collect information about how you use the site, for example, which pages you visit most often. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a Website. For more information on Universal Analytics and cookies please visit https://support.google.com/analytics/answer/2838718?hl=en
We use Google Cookies to store your preferences about the use of Google Maps, such as zoom preferences, language, font size etc. Loss of the information stored in a preference cookie may make the Website experience less functional but should not prevent it from working.
We use security cookies to authenticate users and to avoid CSRF attacks. For more information on CSRF attacks please visit https://www.owasp.org/index.php/Cross-Site_Request_Forgery_(CSRF)
You can enable, disable, or even completely delete cookies through the setup options in your browser. If you choose to disable cookies, some parts of the Website may not work properly. You can also prevent Google from collecting and using data from Google's cookies either by setting up your browser or by installing the program available at https://tools.google.com/dlpage/gaoptout?hl=el. In case you disable cookies, some parts of the Website may not work properly or not at all.
Exercise of Rights
The User may contact us at any time free of charge, to:
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Greek Data Protection Authority.
We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.
In case you need any clarification about the processing of your Personal Data by the Company, please do not hesitate to contact us at email@example.com.